This brief course introduces the eight quality management principles that, when correctly integrated, will enable your organization to systematically provide customers with the kind of experience that will make them come back for more.

This course will help you understand the management principles that form the basis of the ISO 9000 series of standards, and may support a fact based decision about going further in the road to quality.

We will review some common organizational problems, and will explore how to make better decisions using the eight quality management principles.

Principle 1: Customer focus
Principle 2: Leadership
Principle 3: Involvement of people
Principle 4: Process approach
Principle 5: System approach to management
Principle 6: Continual improvement
Principle 7: Factual approach to decision making
Principle 8: Mutually beneficial supplier relationships

This course is for you if you want to improve the way you work, and want to offer better products and services to your internal or external customers.

You may want to read the document “Quality Management Principles”, which can be downloaded from:
http://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/qmp.htm