Frequently Asked Questions

About eduFire

     
  1. What is eduFire?
  2. What can I learn on eduFire?
  3. Why "eduFire" ?
  4.      

About Tutoring on eduFire

  1. How do I get started tutoring on eduFire?
  2. Do I need any special software to do a session on eduFire?
  3. Do I need a webcam or any other hardware to do a tutoring session?
  4. What tools will be available to teach with on eduFire?
  5. What does a tutoring session look like?
  6. How do students schedule lessons with me?
  7. How do I get paid from my tutoring sessions?
  8. What does it cost to tutor on eduFire?
  9. What are the qualifications necessary to tutor on eduFire?
  10. How do students find me on eduFire?
  11. How do you calculate tutor score?
  12. When does my tutor score change from NEW?
  13. What is a profile address?
       

About Learning on eduFire

  1. How do I do a tutoring session on eduFire?
  2. What is an introduction?
  3. How do I know if a tutor is any good?
  4. Do I need any special software to do a session on eduFire?
  5. What does a tutoring session look like?
  6. Do I need a webcam or any other hardware to do a tutoring session?
  7. How much does a tutoring session cost?
  8. How do I schedule a session with a teacher?
  9. What if I need to cancel or reschedule a lesson?
  10. What about privacy and security?
  11. How do you calculate tutor score?
  12. What is a profile address?
       

About Setting Up to Use eduFire

  1. What equipment do I need for eduFire?
  2. Do I have to download something to tutor or learn on eduFire?
  3. How do I use eduFire on a Macintosh?
  4. What do I do if I or the other user hears an echo of our voice during the tutoring session?
  5. What else can I do to improve the technical quality of my tutoring session?
  6.        

About your eduFire Account

  1. What do I do if forget my password?
  2. How can I contact eduFire about another problem?


Other Questions

  1. Where did those awesome flag icons come from?

About eduFire

  1. What is eduFire?

    eduFire is a community of people passionate about teaching and learning online. As a student you find outstanding tutors from all around the world and learn from them from the comfort of your home. As a teacher you'll be able to connect with students and can teach them without having to travel.
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  2. What will be offered on eduFire?

    Our offerings are broken into two categories: Languages and Exam Prep. Our most popular languages are Spanish, Italian, French, German, Mandarin and Japanese. However you can teach or learn any language on eduFire! So if you're just dying to teach or learn Pig Latin you've come to the right spot. You can browse a list of language you can learn on eduFire here. As far as Exam Prep, we're really just getting started here but we've got teachers in place for all the major exams with more to come.
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  3. Why "eduFire"?

    Our name was inspired by the William Butler Yeats quote "Education is not the filling of a pail but the lighting of a fire."  It's our belief that making learning easier, more convenient and more fun will make the world a better place for everyone.
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About Tutoring on eduFire

  1. How do I get started tutoring on eduFire?

    Getting started tutoring on eduFire is easy. Sign up and create your profile (the better and more complete your profile the more likely you'll be to get new students). You'll soon receive messages from students interested in learning from you. Pretty simple huh?
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  2. Do I need any special software to do a session on eduFire?

    Nope. You just need an Internet connection (broadband recommended) and a web browser. If you don't have flash installed then you'll want to install Flash 9. When you're ready, you can check your audio and video settings here to confirm that you're all set!
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  3. Do I need a webcam or any other hardware to do a tutoring session?

    You don't need a webcam, but learning online is much better if your student can see you. If you have a desktop computer, we recommend this Logitech Quickcam, and if you have a laptop, we recommend this camera.

    In addition, we'd recommend purchasing a headset if you don't have one already. A headset will help you and your student to hear each other better. At eduFire HQ, we've used this Logitech headset and been happy with it (and it's only 18 bucks!)
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  4. What tools will be available to teach with on eduFire?

    Our service currently offers a combination of video, voice and text chat. We've worked with a number of tutors and students and found the combination of video, voice and text to be the most effective for teaching and learning online.
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  5. What does a tutoring session look like?

    Sneak a peek of what a tutoring session looks like here.
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  6. How do students schedule lessons with me?

    Interested students will request a tutoring session and send you two possible times for the lesson. You'll receive a message here at eduFire (we'll also notify you via e-mail) and you'll be able to select one of the times or suggest additional times instead. All times will adjust for your local time zone based on the information you gave us upon sign-up.
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  7. How do I get paid from my tutoring sessions?

    When a session is finished, a student will receive an invoice to pay the tutoring fee (or alternatively, you can require pre-payment for sessions by editing your profile). The fee is based on your session rate. Most sessions are one hour in length but you are free to have shorter or longer sessions if you'd like (just be sure to make that clear in your profile or by creating a special subject such as "40 Minute Japanese"). As we receive payments we aggregate them and disburse funds to each teacher on Wednesdays.
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  8. How much does it cost to tutor on eduFire?

    eduFire is free for tutors to sign up and create a profile. We charge a 15% fee for you to use our streaming video and audio tools to tutor on eduFire. You are only charged when you tutor a session, so you will only be charged when you’re making money tutoring on eduFire.
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  9. What are the qualifications necessary to tutor on eduFire?

    There are no minimum qualifications necessary to tutor on eduFire. However, the better a tutor you are the more likely you will be to attract new students and the higher price you'll be able to charge for your services. We strongly encourage you to update your profile with any information that will make a student more likely to select you including your education, credentials, certifications, etc.
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  10. How do students find me on eduFire?

    Attracting students to eduFire is a team effort. On our end we’ll be doing a number of things to spread the word and market the site. On your end we encourage you to market your services as well. We’ll be working to give you tools that make it easy for you to promote yourself on other websites and find new students that way.
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  11. How do you calculate Tutor Score?

    Your tutor score is calculated like this: for every student who rates you 7-10, you get one point. For every student who rates you 1-4, you lose one point. For every 5-6, you get zero. Your score is the total of all your 7-10 ratings minus all your 1-4 ratings.
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  12. When does my Tutor Score change from NEW?

    Your tutor score will change from NEW after you've conducted one session on the site and your student has left you feedback.
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  13. What is a profile address?

    Your eduFire profile address is the web address of your profile page on eduFire (for example, http://edufire.com/jon). It's the address that you can give out when you're advertising your tutoring services, or post on Craigslist. It's a simple, unique, and memorable address that you can choose. Also, once you choose your address, it can't be changed.
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About Learning on eduFire

  1. How do I do a tutoring session on eduFire?

    Getting started learning on eduFire is easy. You start by browsing the list of tutors. Once you’ve found a great tutor you can schedule a session with them by clicking the "Request Session" button on their profile page. Once you've scheduled a session, you do your live tutoring on eduFire (here's what the session looks like). You also pay your tutor through eduFire, too.
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  2. What is an introduction?

    An introduction is a free text chat between a student and a tutor. Text chats can last as long as both parties desire and students should use them as a way to see if this is a tutor from whom you want to take a class.

  3. How do I know if a tutor is any good?

    At eduFire it’s our goal to make it easy for you to determine whether a tutor is good or not. You can view the tutor’s credentials and background, watch a sample lesson, read testimonials from other students, and read feedback from other sessions. In addition, each tutor has a score on the site that allows you to tell at a glance whether the tutor is right for you.
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  4. Do I need any special software to do a session on eduFire?

    Nope. You just need an Internet connection (broadband recommended) and a web browser. If you don't have flash installed then you'll want to install Flash 9. When you're ready, you can check your audio and video settings here to confirm that you're all set!
    (top of page)

  5. What does a tutoring session look like?

    Sneak a peek of what a tutoring session looks like here.
    (top of page)

  6. Do I need a webcam or any other hardware to do a tutoring session?

    You don't, but we’d highly recommend it. The experience of learning online is much better if your tutor can see you. The good news is that webcams are pretty cheap these days. If you have a desktop computer, we recommend this Logitech Quickcam, and if you have a laptop, we recommend this camera.

    If you don’t install a webcam you’ll still be able to do a tutoring session. You’ll be able to converse with and see your teacher but he or she won’t be able to see you.

    In addition, we’d recommend purchasing a headset if you don’t have one already. A headset will help you and your teacher to hear each other better. At eduFire HQ, we've used this Logitech headset and been happy with it (and it's only 18 bucks!)
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  7. How much does a tutoring session cost?

    Tutors set their own prices for tutoring sessions. You’ll see a tutor’s rate listed in his or her profile page.
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  8. How much do I schedule a session with a teacher?

    When you click the “Request Tutoring” button you’ll be taken to a page that will allow you to suggest two possible times for your tutoring session. Once you’ve done so your tutor will receive a message and either confirm one of these times or suggest other possibilities. Once you and your teacher agree upon a time you’ll be sent to a page giving you additional details about your tutoring sessions.
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  9. What if I need to cancel or reschedule a lesson?

    If you need to cancel or reschedule a lesson we encourage you to do as far in advance of the lesson as possible.
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  10. How do you calculate Tutor Score?

    Tutor score is calculated like this: for every student who rates a tutor 7-10, the tutor gets one point. For every student who rates a tutor 1-4, the tutor loses one point. For every 5-6, the tutor gets zero. The Tutor Score is the total of all of the 7-10 ratings minus all of the 1-4 ratings.
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  11. What is a profile address?

    Your eduFire profile address is the web address of your profile page on eduFire (for example, http://edufire.com/jon). It's a simple, unique, and memorable address that you can choose. Also, once you choose your address, it can't be changed.
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  12. What about privacy and security?

    We take your privacy and security extremely seriously. We encourage you to view our Privacy Policy here. If you have any questions regarding privacy or security please contact us at privacy@edurev.com.
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About Setting Up to Use eduFire

  1. What equipment do I need to use eduFire?

    You’ll need a computer with broadband access. If you’re teaching you’ll need a working webcam and if you’re a student we would highly recommend having one as well. If you have a desktop computer, we recommend this Logitech Quickcam, and if you have a laptop, we recommend this camera. The experience is a lot better if both teachers and students to have a headset with microphone. We use this Logitech headset at eduFire HQ and are quite happy with it.
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  2. Do I have to download something to tutor or learn on eduFire?

    No, eduFire is a browser-based service so you won’t need to download any special software. If you don’t have Flash 9 installed then you’ll want to install Flash 9 here. When you're ready, you can check your audio and video settings here to confirm that you're all set!
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  3. How do I use eduFire on a Mac?

    We show you how to set up your webcam on your Mac here
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  4. What do I do if I or the other user hears an echo of our voice during the tutoring session?

    This most commonly occurs when either the tutor or student is not using a headset with built-in microphone. We’d strongly recommend that both the tutor and the student use a headset with a built-in microphone if this occurs. We use this Logitech headset at eduFire HQ and are quite happy with it.
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  5. What else can I do to improve the technical quality of my tutoring session?

    Through extensive testing, we've found that the following programs can negatively impact the quality of a tutoring session:

    • Peer to Peer and Download clients (BitTorrent, iTunes)
    • Screen Sharing (VNC, Remote Desktop, Apple Screen Sharing)
    • Video/Audio Conferencing software (iChat AV, Skype, Photobooth)

    Pausing or closing these programs is strongly recommended before beginning a tutoring session.

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About Your eduFire Account

  1. What do I do if forget my password?

    You can get a new password here.
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  2. How can I contact eduFire about another problem?

    You can contact us (day or night, even) over at the contact us page!
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  3. Other Questions

    1. Where did those awesome flag icons come from?

      We got them from Icon Drawer. Thanks!

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