Help Us Redesign our Feedback Form!

31 post(s), 16 voice(s)

 
Koichi C Koichi C Admin *** 1,374 post(s)

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Now why would you go and hint hint at me? :P

From what I hear, there’s a few more star related things happening this week and next, and I bet that profile-stars is one of them!

@Jamila – the stars are the teacher’s all-time rating, so that way teachers get rewarded / punished (depending on how they do in their classes or one-on-ones) for all the things they post up, rather than each individual set of classes which might or might not be a previous class that they’ve taught before. We definitely could be a little clearer on that though, will look into it!

 
Mair Lloyd Mair Lloyd *** 647 post(s)

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I’ve just noticed that number of sessions has been added below the stars. This would be great except it seems as if only classes are counted – not 1:1 sessions. It looks as if I have only ever done one session, when I have actually done 28 (one class and 27 1:1 sessions) and our star tutor Ximena Rojas is not showing any sessions at all. I don’t think this can be right can it?

PS added later – can you tell me also whether the calculation for the number of stars (ie 1 to 5) includes both classes and 1:1 sessions and how that figures is calculated. Again I think both types of feedback score should be used.

 
Koichi C Koichi C Admin *** 1,374 post(s)

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I just noticed this this morning as well!

We’re going to (at the very least) reword it, and hopefully integrate 1:1 somehow as well, though it is a “classes” search, technically. But I agree with you they should both be taken account of! :)

@PS – I think the stars include both classes and 1:1 (as far as I know), but haven’t confirmed this. I’ll ask and see what the stars are this week to make sure though.

 
Swarna V Swarna V ** 206 post(s)

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I am a bit confused with the feedback the way it is at present.
Earlier feedback given for past meetings of the class could be differentiated from the latest ones as they had a background color, but now it is all same and hence I do not understand which feedback was given for which class, unless it is written in the feedback or I check the feedback for all past meetings of that class.
Someone please explain this.

I would also like to add that calendar should be easily visible on class page because at present one should click on it and wait for the whole page to load again in order to see it.

 
Ed Kilby Ed Kilby * 13 post(s)

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I’m very new here, but just sent my first feedback. Several thoughts (some already written earlier by others, but I want to give my 2 cents):

  • feedback should be optional.
  • five stars is best because it is not too “fine tuned” and will most accurately reflect how most people think: very poor, mediocre, average/so-so, good, excellent.
  • I like eBay’s method of showing how many ratings came in the last 6 months, 12 months, beyond 12 months. That shows how trends are running recently compared to earlier (teacher has greatly improved, or is getting worse for some reason).
  • I think you should have a star rating for 4 or 5 categories, or multiple choices of comments, with an optional ad hoc comments section at end (sort of like testimonials or critiques.)
 
Austin Blair Austin Blair *** 1,132 post(s)

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All excellent points, Ed! :)


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