Hello all

I just finished a session and when i tried to pay I got the follwing error message on the paypal website:

"Error Detected

The certificate has expired. Please use a valid certificate."

Not sure why this is happening but I’ll try again tomorrow.

Hi Monique!

Hmmmm, this is indeed strange! I’m afraid I can’t help you, but I’m sure the fabulous Marco will be able to sort things out for you, he always does! :)

Hope your problem will be solved soon!

Ah ha! I did this too. I bet you’re trying to use a coupon code?

When using a coupon code, you have to type it in when leaving feedback for the instructor (there’ll be a spot there).

If this isn’t the problem, then I’ve got no idea what the answer is :(

Was going to say the same as Koichi…. let either of us know if you need further help.

And Sandra, you’re fabulous too. :)

Hello again

I am not using a coupon code. I’m clicking “my edufire” on the top of the page. Then I click the “pay now” with a heart next to it. It brings me to the paypal website and I get that strange message from before. Am I doing anything wrong? I’ve payed for sessions before and never had this message appear.

Thanks everyone for your prompt responses! eduFIRE is great!

Hi, I have the exact same problem. I just had a session and can’t pay with paypal, the same error message comes up. I loggined into my paypal account and it is just fine. Please fix this issue so I can pay my tutor. Thanks.

We’ll look into whether it’s our end or a Paypal issue Monique…. watch this space! :)

Wow!

I take that back….eduFIRE is more than awesome! Thanks Marco for the amazingly fast response!! Ok I will be back often.

We aim to please. :)

We obviously want to resolve this for you and Daniel (and anybody else potentially effected) as soon as we can.

Thanks for bringing it to our attention.

Hi Everyone,

This seems to be a problem on our side and we’re going to try to deal with it tonight. We’ll see what we can do.

Hi Folks,

Thanks for bringing this to our attention. It appears that our public certificate used in generating invoices had indeed expired. It has been replaced with a valid, current certificate, and all the affected invoices have been re-generated with this new certificate.

In other words, things are back to normal, and sessions can be paid for once again.

Thank you all for your patience!

Regards,
Jared

I’m paid! Thanks a lot for your prompt, efficient help. A really big thanks.

I’ve really been impressed with the site’s classroom platform, administrative staff, community and amazing tutors. eduFIRE has it all and I can’t ask for more!

I’m glad this is solved! :)

Monique, I couldn’t agree with you more! EduFire really is fantastic! Hope you enjoy every moment here! :)