Pay now button appearing after Join now

59 post(s), 16 voice(s)

 
Marzia N Marzia N ** 99 post(s)

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I pressed on Join now to see if the Pay now option would have shown in a further part of the process.
Now I am waiting for the teacher to be in class. If no Pay now button appears when she will come in, I think I will go back to my eduFire page and click on Pay now, but actually these things shouldn’t happen. I am trying to be a conscious and fair person, but if the system has so many failures, it should be indeed seriously tested. Not many people are fair as I am.

 
Lyne Des Roberts Lyne Des Rob... *** 831 post(s)

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Marzia, I thought the Pay now button appeared 2 hours before class starts…. well, maybe it’s a bug similar to the one regarding reminders…. they always say: you have a class starting in two hours…. except that most of the time I get these reminders 30 minutes before class! :D

 
Shiira G. Shiira G. ** 60 post(s)

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Marzia, this happened to me several weeks ago. I thought I had already paid for a particular class so I simply clicked the “Join Now” button and attended the class without a problem. It turns out, however, that I had NOT paid so I did that through my edufire page a few days later. I hate that the instructor would have had to wait for her payment but it was an honest mistake on my part. I hope, though, that eduFire will correct this problem so that intrsuctors receive their payment in a timely fashion.

Also, I’m still waiting to hear back on this situation — A class I was scheduled to take was cancelled by the teacher but I still have the “pay now” button on my edufire page. I hate this because I know that eventually I will accidentally click on it while trying to pay for the prepaid class I’m taking with Koichi. I wish eduFire would get rid of it!

 
Marco C Marco C Admin *** 1,651 post(s)

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If any of you have invoices (Pay Now buttons) for classes you didn’t take for whatever reason please let either me or Koichi know and we will get rid of them. We need the teachers name and date of the session.

Thanks.

 
Marzia N Marzia N ** 324 post(s)

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What if we avoid to pay a lesson that we are attending?
What if the Pay now button never appears?
Are you going to refund the teacher?
Because actually it’s a mistake of the system, not of the person that didn’t pay.
The user has all the rights to be unaware of system issues. And not to be worried, if he is not asked for money.

 
Shiira G. Shiira G. ** 60 post(s)

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@Marco….I sent an e-mail a several days ago and have not received a response. Japanese Kanji for Beginners w/Beki Sena (April 12) was cancelled yet I still have the “pay now” button. I have already paid for How to Remember Characters w/Judith Meyer (April 5) but the “pay now” button is also still there. Hope this helps in lieu of a direct e-mail. Thanks.

 
Tom Lorimer Tom Lorimer * 36 post(s)

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@marzia, very incisive question, it’s what I was thinking also!

 
Marco C Marco C Admin *** 1,651 post(s)

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Shiira, your invoice has been deleted. :)

Marzia, I’m not entirely understanding your question. If a student registers for a class the Pay Now button always appears unless the teacher or other student gave the individual a link direct to the class. What circumstances is the Pay Now button not appearing? Let me know so we can investigate. Thanks.

 
Marzia N Marzia N ** 324 post(s)

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Marco, the Pay Now button appeared AFTER the Join now.
(I live in Germany, important for the timing.)
Wren lesson was supposed to start at 1:30 AM on Monday. Join now appeared at 1:00 AM probably. I joined at 1:10 AM. Pay now button appeared at 1:17 AM, but I was just in, only waiting for the teacher.
I paid even if there was no need to do it to enter the class, after Wren came in. I waited without paying in order to see if I would have been allowed in the class. And I was.
Other people had the same problem with the same lesson. If we weren’t fair people, Wren would have seen no money.

Wren requires pre-payment for her classes, if I am not wrong, therefore this issue shouldn’t definitely appear.

If the situation is still not clear enough, please make me some precise questions.

I was venting…. as there are problems and buttons can appear late…. what if the pay now button never appears? I think it could happen.

 
Marco C Marco C Admin *** 1,651 post(s)

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Ok I see what you’re saying Marzia. I’ll definitely look into it though in terms on non-payment, it really isn’t an issue. People do generally pay and we can see who has and hasn’t paid.

I’ve never known the Pay Now button not appear when it was supposed to. Though we seem to be drifting into a hypothetical situation, which is fine, but as yet not a cause for concern.

Thanks for bringing this up.

 
Marzia N Marzia N ** 99 post(s)

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Same issue tonight. Wren classes are prepaid, the Join Now button shouldn’t appear before paying with the Pay Now button. But the Pay Now Button wasn’t there when I entered.

 
Wren Fritsky Wren Fritsky Ambassador ** 362 post(s)

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Is it me?!?! :D

 
Marzia N Marzia N ** 99 post(s)

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It seems so! :)
As I am always there with 15 minutes of advance or more…. I can enter without paying. Then I pay, but I shouldn’t be allowed to enter.
It seems no problem because eduFire can see who has paid and who hasn’t. But I would consider it a problem.

 
Marco C Marco C Admin *** 1,651 post(s)

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I’ll look into it

 
Wren Fritsky Wren Fritsky Ambassador ** 362 post(s)

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Thank you Marzia san and our Super hero Marco!

 
Marco C Marco C Admin *** 1,651 post(s)

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Don’t know about Super Hero but the tech team are looking at it, they are the Super Heroes. :)

 
Wren Fritsky Wren Fritsky Ambassador ** 362 post(s)

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Thank you eduFire tech team!! FYI- Super heroes never take credit ;)

 
Marco C Marco C Admin *** 1,651 post(s)

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It’s a bug when the Join Now button appears for a small amount of time. Hence the tech guys going to fix it. As Marzia said though, we can still see who has paid and who hasn’t, but after the team fix it it’ll be sorted. Thanks for the feedback.

 
Marzia N Marzia N ** 324 post(s)

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I want a bug finder badge!

 
Marco C Marco C Admin *** 1,651 post(s)

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Remind me Marzia and I’ll get one slapped on your profile :)

 
Marzia N Marzia N ** 324 post(s)

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Ok, I will bother you every now and then until I won’t get it! :D

 
Marco C Marco C Admin *** 1,651 post(s)

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You’ll get it ;)

 
Monica Cesarato Monica Cesarato ** 332 post(s)

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Same thing happened to my class today: i don’t know if my students paid or not (how can i find out?).
this is what happened: i had the lesson, both my students turned up. All ok so far. After the lesson one of the students sent me a message to ask me if she can pay me for the class next time, since she did not pay this time. This means she did not get a pay button??? How did she manage to enter in the class? How do i know if the other students has paid ? there is obviously a bug here, can someone look into it and check if i am going to get paid or not (by the way i always request pre-payment, it is in my profile) Awaiting your reply (ps already sent a message to support, but no answer)

 
Monica Cesarato Monica Cesarato ** 332 post(s)

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Take back the last thing about support, I just got their email , sorry and thanks

 
Anshu Jain Anshu Jain ** 237 post(s)

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Hi guys, thought I will not be joining this post. But one of my students from http://edufire.com/classes/1344-beginners-1b-hindi-conversational-class told me in the class that she forgot to pay until it was too late. But she was able to come in without paying. The Join Now link was active even though she didn’t pay for the class.

I have great students and I would rather have her in the class if she forgot to pay since I know she will take care of it later but this feature definitely is not working properly for prepaid classes


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