I gave a class this morning. Everything went fine
I’m the classroom now. I have a class in about 15 minutes
I get this message Loading Adobe Acrobat Connect Pro…
I can’t upload a presentation. But the audio is fine

For me Adobe loads but mid way something happens to the audio. The talk button freezes and students are not able to hear me. Lot of time goes in this problem. This happens not only with me but all the students.

Audio is needed a lot in my classes, any suggestions?

@Enrique Did you get an error message?
@Swarna It is probably best that you contact Marco

Thanks for your message Swarna, see my reply.

I still have this issue.

No, I don’t get an error message. It says I need to install something of adobe. But, It works fine sometimes, other times NO.

I entered into a classroom this morning. And it was fine.

I can enter a classroom. I just can’t upload anything.

That’ll be the ‘Add-in’.

Which computer are you on? ‘Lolita’ or the Toshiba?

On the Toshiba

How was the uninstalling going on it? Keep going.

After you have, uninstall the add-in and then try reinstalling it. If you need help message me.

Marco, I sent you a message.

Marquito. Its really weird. Sometimes it works fine, sometimes it doesn’t. I mean once I’m the classroom.

Sometimes it works fine, sometimes I can’t upload anything

Enrique, you can test at: https://admin.na6.acrobat.com/common/help/en/support/meeting_test.htm

Maybe that will help pinpoint the problem. Best of luck :)!

Thanks Agnes. I’ll check it out

Agnes, I just checked it on the link you sent me. Everything is fine according to it. Let’s see what happens in my next class.

In my last class, I couldn’t upload a PPT. In the class before that, I could. Its been like that….yes, no….yes, no

Same thing today. My first class was fine. Now, I entered the second class, and I can’t upload my presentation. Audio and video are fine.

I just entered my class. Everything is fine. Its a one yes, one no, one yes, one no……weird

I just entered another class. Everything is fine. Still weird. Sometimes YES. Sometimes NO.

And the show goes on. New class, and I can’t upload PPT. What’s going on?

Enrique,
So sorry you are having these issues.
I wonder if it has something to do with the size of your PPT? Could it be that a smaller file gets through but not a larger one?

Another thought, what if you reboot your modem/router/PC before each class? I’m thinking maybe you’re filled a buffer somewhere.

In addition to Agnes’s comments, is your computer 100% fine now Enrique?

They are the same PPTs I’ve always used.
Marco, I sent you a message regarding the class URL

I also had extreme problems with the classroom just now (7pm GMT). First Edufire was real slow and I couldn’t open the classroom in time, and when I had opened it, it took more than five minutes to upload a 200kb file. Also, my and my students’ voices were constantly cutting out, so that we had to resort to text chat. This really hurt the class.

My theory is that the server is simply overloaded at certain times of the day. Enrique, can you confirm if there’s any link between time and problems?

Wie geht’s Judith?

I’ve had 2 classes today, and everything fine so far. Let’s see what happens in my next classes today.

Hi Judith, please see the reply sent from hello(at)edufire(dot)com. Thanks!

It happened to me once and was solved by restarting my computer.

After 2 days of peace and quiet, the problem came back. Adobe is not loading well.

Have you restarted Enrique? I just tried it and it was very responsive.