No video!

I have a session in 15 min and my video won’t show. I have gone through the settings, and it is fine (I see my beautiful face LOL) but when I log on to do the session there is just a black square instead of my feed.

What do I do?

Does the video appear at all? Sometimes lag causes it not to show immediately. Let us know! I had two sessions earlier this evening (my evening) back to back and they were fine.

I have no video…still waiting. My student hasn’t joined the session either. Not sure if she forgot or if there’s a problem on her end too

I started my camera from my desktop icon, then re-entered the session, but still a big black box…my camera light is on.

and yet in the testing tool it’s totally fine??

Tracy have you restarted the PC? Sometimes it just needs that as a first stage as it resets everything.

I did once already…I’ll try again!

ok

I’ve had this problem, usually restarting the PC helps and I usually test the video on a different program too if possible.

Hope you can solve this issue Tracy, if you need to test, let me know, I’ll request an introduction from my student’s profile.

Sue

Great idea Sue, I’d have offered but am talking with a potential new student. :)

No worries Marco…we know you’re doing big business there!!! lol…
I’ll try to help Tracy out on this one…maybe we can test role playing some Harry Potter characters!!! lol

Sue

big business! lol You make me sound like Donald Trump! lol

how is the video Tracy?

Evidently Amy was in the room and so was I but it never showed up that anyone was there with me. Plus never got the video going. :(

Awww…Tracy!!!
It happened to me with one of my student’s…apparently it was a problem with his computer…do you want to test it woth me, I’ll request an intro with you from my student’s profile and we can check out if the problem is on your end or Amy’s.

Sue

I had the same problem less than an hour ago. First, my student didn’t know how to (or couldn’t, I’m not sure) join the chat room, then I lost my video while waiting for him and finally his computer crashed trying to find his way around edufire.

Diana, Would you like me to request the intro to test your audio / video too??
Just let me know and I’ll do it right away!!!

Sue

That would be great! Thanks a million!

Hi, Sue! Thanks for trying, however, it doesn’t seem to be working. Although it says I have both video and audio on, I can’t see myself.

Hi, Sue! Thanks for trying, however, it doesn’t seem to be working. Although it says I have both video and audio on, I can’t see myself.

Hey Diana. Have you tried to use our tester tool yet?

Sure did! Everything seems to be in order, except when I’m in the session room! :(

Diana! Great to see you back here. :) I’m going to book a session with you again and we’ll ensure everything is working properly. I will send you a message to your Inbox. :)

Is anybody else having similar problems?

Me too, Marc. The video is still not working on my Mac.