New Platform

Hi:

I just finished a session with the new platform, and I would likt to say the following:

- I couldn’t see the other party. My student had her cam on, but I just couldn’t see her.
- no clock.

Is there any tutorial on how to use this platform?

I know the instructions are right before the session begins, after joi click join ….but, it might be a little to late for some. I know that both my student and I were both LOST.

Hi Enrique!
Thanks for your comments which I have forwarded to Jon and the team. You will be hearing back soon. :)

Hey Enrique. Thanks for your message. We’re doing some limited testing today of the new platform. One piece of feedback that a few people have said is to put the instructions in the session in addition to having them prior to joining the session. As for the video stuff, that also would be a reflection of not having the instructions inside the chat client. :)

Clock is a good piece of feedback. That’s something we can definitely work to develop.

I had a session tonight and had tech issues. I was unable to get the video or mic to work in the session. Whenever I try to start them I get a little box that pops up asking my permission to access my camera or mic. Once that little box pops up I click accept yet it does nothing, and the entire session is frozen for me. I have to exit out and re enter the room. So far all I can get to work is the text/chat. I cannot hear my tutor, and they cannot hear or see me. I would love to solve this. HELP!

Hey Tina. Thanks for letting us know about it. One thing that you might want to try to do is make sure you have the latest version of Flash installed. You can go here to check:

http://www.macromedia.com/software/flash/about/

I’ve had a couple of people ask me for a quick run through so if anybody else would like me to go through it with them just send me a message.

Marco – Well, I’ll see the new platform during our session in a couple of hours anyway! :)

Most certainly! :)

Looking forward to that! :)

Tina also manage my settings and set-up audio and video helps.

I just finished my lesson using the new platform. The video was working fine, although I experienced some problems with the audio (echoing, delay in the transmission). And whenever my student thought about how to express herself correctly, the micro was “dead”. Using the other platform I normally hear some side noise, but I could hear nothing this time. Also the first words were cut when the student started talking again. But nevertheless, the new platform is great!

Are the instructions on the new platform?….I gave a class yesterday, and I was lost

I had a session request a while ago. I accepted, and that’s when trouble began. I got into the new platform. After looking around I found the cam and sound button…clicked on it, and my comp froze….I mean completely froze. Had to reboot…..all in all I lost about 25 minutes. When I got back in my student had gone already…..

Claudia, Enrique, if you’d like a session with me where I can go over the new platform let me know by sending me a message. :)

I have just finished tutoring a session on the new platform and I must tell you that was awesome!!! It worked perfectly well. My student and I loved it!

Marco:

Yes, please guide me though this

Marco, thanks for the offer. This would be really helpful.

Another question: Is there also a Chat Log on the new platform? I am asking because there is no link to a chat log next to my students name in my ‘past sessions’.

Sorry to report this negative feedback !

I recently had a session with a student, and the system would not work. I followed all the instructions, and he and I were lost…
I couldn’t see him, and when I could hear his voice, the sound was cut, with delay in the transmission (a rather choppy conversation…) and with some echo background. His voice was something like fading away….
On his side, he could hear me at some moments, but unable to see me.
So we stopped and continued our class with skype.
I knew Acrobat before from another student based in LA, but there again, I remember meeting issues all the time…

I will contact you Claudia and Enrique to arrange a convenient time.

Jean-Marie, no need to apologise, we need feedback to improve! Would you like a session too? Just let me know. :)

Hey guys. Thanks for all this feedback. We’re ironing out some of the kinks right now but in the meantime please keep the feedback coming. Our goal is to give you all the best platform on the planet and we promise not to stop working until we’re there.

Marco:

Thanks for your help buddy!

Yes I have the current version of Flash installed Jon. Christina, whenever I mess with any settings I will get the pop up that asks permission to access my camera or mic and everything freezes and no progression is made. I am wondering if this is a Windows Vista issue. Is there anyone out there with Windows Vista who has used the system successfully. I don’t have issues anywhere else.

It’s worked perfectly so far for me on Mac OSX 10.5 – there’s just so much to learn!

Enrique, you’re welcome. :)

Tina, I have Vista and have no issues with the system. We can go everything when we chat later. :)

Koichi! I’m really pleased everything went great! If you have any questions or need me to go over anything send me a message. :)