Hello, my name is Marisha. I find out about Edufire when I was googling “learning Arabic online”. I was very excited and was immediately set up a session with a tutor. The lesson was good, but we had to do it in “chatting” and “note”, instead of talking face to face. My tutor (Lutfiel) said something about the file was corrupted when he tried to get on???? He can see and hear me, but I can’t see him or hear him. That was awkward, but we made it anyway. Ok, well then I thought probably there was something wrong with his computer connection or other technical problem, so today I wanted to try again. I got my self a nice Spanish tutor (Sean), we got on, but this time, no sound coming out from me. We can see each other and I can hear him very well, but he couldn’t hear me at first, and later he could hear me but my voice was breaking up. We ended up end our lesson, and he said he would try not to get me invoiced by Edufire. I was soooo bummed out. All and all I love this idea of tutoring online, and I know I won’t stop until I get it right. If there’s any technical problem within Edufire, I hope you guys fix it soon, and I will see that my computer get checked up as well. Thanks so much.

Hi Marisha !

Hi Marisha, I am sad that your session did not go well. However, when I teach in Edufire and have technical problems with voice, I use skype voice call. Meanwhile, I use Edufire platform in sharing files, whiteboard and other great tools there. So, you can do that with your tutors next time.

I agree with you that learning online is very exciting. You just should expect that sometimes there are some technical problems which may happen. They rarely happen though. Edufire team is always working hard to make you enjoy learning and teaching.

Enjoy learning here and don’t lose hope. We are all here to make you happy :)

Thank you Dr Hamdy and Fikry. I’m downloading skype right now for future use, just incase. I really do enjoy Edufire, I think it’s awesome.

You are welcome Marisha! If you need anything, we are all here to help. Just in case ;)

Welcome to edufire Marisha.

Did you do the technical tests they provide before the sessions to check your system before hand? They have trouble shooting steps if the system didn’t check out. I hope this helps.

I also was and still am excited by edufire. I joined 3 weeks ago and I am on it every day using the flashcards and seeing what else I can learn. I have had 2 tutoring sessions and have taken 1 of the free classes on edufire. They were great. I’m sure once all the bugs are corrected for you you’ll enjoy it more. Good luck.

Thank you, Alicia.
By the way, I have question. My last Spanish session was cut short since we had problems. My tutor, Sean, said he would try to cancel the session so I won’t get billed. But I just got new invoice from Edufire on that lesson. What should I do? Thanks.

Hi Marisha! I am sorry for the problems you have had. I will make sure that this is all sorted out for you and to make sure your next lesson goes smoothly. I or someone else from eduFire will contact you shortly.

Marisha! Welcome! :)

If you want to contact me and perhaps ask your tutor(s) to contact me too I will do whatever I can to help.

Marco, could you tell everyone the steps to take when someone wants to use Skype for their sound instead of the platform? That would be very helpful. Or is there a place where you have already mentioned these steps to take? Thank you from the bottom of my heart.

OH Great idea on the skype audio!

Let’s try that next time, Marisha.

Hey Marisha. I’ll try to follow up here more soon (although the crew here has already given great advice!) but I did want to let you know that we removed the invoice so you won’t have to worry about that anymore. My apologies about the difficulties you faced.

welcome Mariska to edufire, hope you will have a better experience next time

Thank you, Jon, I really appreciate it. I’m looking forward to set up more lessons and try out the platform again.
Sean, thank you, I’ll request a lesson from you soon. My skype name is “risareza”.
Thank you, Abdul Haleem.
Wow…..it’s so great to join “the force”…..:)

Marco, I did find the place where you said to simply turn off the microphone in Adobe for both the tutor and the student. Both must have Skype and each other’s user name in order to use Skype for the sound. Skype offers both free and paying accounts by the way, so choose the free one when setting up.
Okay, I should try this next time during my own sessions. Now I must come out of hiatus and be ready to tutor beginning Spanish and English again. That makes me happy. ;)

Hi marisha,

Sorry about the troubles you have faced. I want to assure to that once you have a couple smooth, error-proof lessons you will enjoy and appreciate what this site has to offer. Welcome and good luck with your next lesson.

Be sure to let us know how your next lesson goes!

Welcome to eduFire, Marisha! I hope everything will work out for you in the future! :)

Animo! You will get it and when you do you will be so happy. Sometimes just exiting and entering again will make things happen the right way.