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I suggest that to reduce the number of no-shows the student should CONFIRM the session after the tutor has accepted it. At the moment all the student has to do is to send a request and as soon as the tutor accepts it, the session is scheduled. I think the problem is that some new students here don’t even realize that they have scheduled a session. They send a session request but they don’t really know how the system works. The tutor accepts the session, but if the student never goes back to the site and doesn’t check his e-mail before the session he’ll never know. I talked to two students who hadn’t turned up, and they told me that’s exactly what happened.

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