About Me

Jackie Taylor is an entrepreneur and senior level technical support consultant for SKYWIFI Technical Consulting. She started her business in 2004, and has successfully pursued her dream of working from home doing what she loves, which is helping users all over the world resolve their technical issues.

Jackie is a very dedicated technical support professional with a great sense of humor. She has 10+ years experience in Information Technology, specifically in an LAN/WAN, PC/End user support environment. Her corporate Information Technology experience, has given her a broad skill set and knowledge base, to work with users of any skill level or profession.

Jackie understands the needs of the users, and the frustrations of living in such a highly technological society that changes every day. Her primary focus is to provide technical advice, guidance, service and satisfaction to the end user.

Jackie has been in the telecommunications industry for more than 13 years, working for a variety of corporations in the telecommunications sector. Prior to starting SKYWIFI Technical Consulting, Jackie held positions with Lucent Technologies, IBM Global Services, L3 Communications, Engage Technologies, CMGI, and Wang Technologies among others. Jackie is adapted to working as an individual contributor, team leader, trainer, supervisor and manager.

With her strong technical ability, Jackie provides exceptional technical support for laptops, desktops, software, hardware, networks, gps, web based applications, website design & hosting, and end user support related issues via chat, video chat, email, telephone, on site and remotely.

Jackie is available Monday – Sunday: 9:00 a.m. – 11:00 p.m. (Eastern Standard Time). Contact her today, you’ll be glad you did.